Returns Policy

Supa F Spares Returns Policy and Procedures

Introduction

Supa F Spares is committed to providing high-quality products and exceptional customer service. This Returns Policy and Procedures document outlines the processes for returning faulty goods, ensuring compliance with the Australian Consumer Law as stipulated by the Australian Competition and Consumer Commission (ACCC).

Policy Scope

This policy applies to all products purchased from Supa F Spares, either directly from our Melbourne office located at 92-96 Hume Hwy, Somerton VIC 3062, our Queensland office at 31 Flinders Parade, North Lakes QLD 4509, or through our website.

Returns Due to Fault

  1. Time Frame for Return: Products identified as faulty can be returned within 12 months from the invoice date.
  2. Return Locations:
    • Victoria: Returns can be made in person or shipped to our Melbourne office at 92-96 Hume Hwy, Somerton VIC 3062.
    • Queensland: Returns can be made in person or shipped to our Queensland office at 31 Flinders Parade, North Lakes QLD 4509.
  3. Proof of Purchase: A valid proof of purchase (invoice or receipt) must be presented to facilitate the return.
  4. Assessment of Fault: All returned items will undergo an inspection to verify the fault. Supa F Spares reserves the right to determine if a product failure is due to a manufacturing defect or otherwise.
  5. Outcome of Faulty Returns: If a product is determined to be faulty due to a manufacturing defect, Supa F Spares will offer a replacement, repair, or a full refund in accordance with the Australian Consumer Law.

General Conditions

  1. Change of Mind: Supa F Series Spares offer a 30 day return policy on new parts, excluding electrical items, all items must be returned in its original packaging.
  2. Shipping Costs: For any product returned due to fault, the cost of shipping to our Melbourne or Queensland office will be borne by Supa F Spares if the product is confirmed as faulty. Otherwise, shipping costs must be covered by the customer.
  3. Handling of Returns: Products must be returned in their original packaging and in the condition received, accompanied by any accessories or manuals that were included.

Contact Information

For any queries regarding returns, or to initiate a return process, please contact our customer service team:

Policy Updates

This policy is subject to regular review and updates. Any changes will be published on our website and will take effect immediately.